returns & exchange

A reflection period of 14 days is applicable to your purchases. You have a right of withdrawal during this period. If you decide to return the articles, you will have to contact Anne-Claire Petit BV by e-mail: webshop@anneclairepetit.nl.

The products must be returned unused, undamaged and in the original packaging accompanied by the order number. We can only accept the return when the sender of the returned items can be identified and when conditions as described above are complied with. After given approval, we will transfer the amount to be reimbursed (minus shipping costs) to your bank account within 14 days. The shipping costs incurred for returning these articles will be borne by you.

If you receive an incorrect article, an article containing hidden faults or an incorrectly delivered order, please contact Anne-Claire Petit BV by e-mail within seven days after the purchase (webshop@anneclairepetit.nl) and if necessary include a picture of the product. After given approval, we will ask you to return the article in an unused state, undamaged and in the original packing accompanied by the order number. Anne-Claire Petit BV will replace the article and send it to you without any additional charges.

Anne-Claire Petit BV always tries to resolve problems or complaints in consultation with the customer and in the best possible manner.